We rarely think of the role we want to play in our own healthcare until we find ourselves injured or in crisis – when in fact, we have a critical role to play as a partner in healthcare1. It can be particularly challenging when tasked with such a responsibility as you try to navigate the system and services while dealing with the physical and emotional stresses of illness and injury. Therefore, let’s take time to reflect on how to be an effective patient partner.

As providers, we can always improve our efforts in engaging and supporting patients as partners in decision making. There has been improvement within patient involvement in quality improvement measures, but there is still work to be done. True patient engagement is at its best when patients, families and caregivers have input in decisions, communication, processes and improvement of care and environment. The push to improve the quality of care has carved out a very powerful role for patients to play in their own care – and to direct it. As a partner, the patient shifts from a passive recipient of care to an active participant. That shift in role and power can have a meaningful impact to empower patients to take positive steps to improve their health and wellbeing.

Studies have shown that communication is one of the most important contributors and barriers to patient engagement2. Patients want healthcare professionals to take the time to listen to them. There is no doubt that communication is a two-way street, but learning how to best communicate with your healthcare team could help enhance communication. Providers must also be aware that patients may not feel comfortable communicating or simply do not know the best way to communicate concerns. Often, patients may not want to admit that they do not understand the information provided and may leave confused and misunderstood. However, patients should feel empowered by the responsibility they carry in taking charge of their own health and improving effectiveness of services provided.

As a partner, consider the following questions: What role do you want to play in your healthcare decisions? Who will you include as part of your healthcare team? Will you include family members or friends in your decision making process as well? What is the best way to communicate with your healthcare team? What strategies can you use to prepare yourself before meeting with a healthcare provider?

Considering the importance of communication, there is value in preparing to meet with your provider. Write down all your questions leading up to the visit. You may even consider bringing a friend or family member to help you communicate or act as support. Being ready not only save you time, but may also help your healthcare team provide more focused and tailored information.

How patients and providers interact has changed significantly for the better. We are now evolving to a model where we can make informed decisions to help improve health and meet the goals of the patient together. Learn more about your rights as a patient at Patients Canada References 1Patients Canada (2016). Patient Destiny Report: Their experiences and perspectives. 2Wanzer, M. B., Booth-Butterfield, M. & Gruber, K. (2004). Perceptions of health care providers’ communication: Relationships between patient-centered communication and satisfaction. Health Care Communication, 16(3), 363-384. pubmed

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Royal York Chiropractic and Massage Therapy (416) 233-5413
4.9 6
Dundas Street West Toronto Ontario M8X 1Y3
  • I started going to Dr. Marco back in January 2020 when I was suffering a lower back injury. After seeing the reviews on google, I decided to give him a chance and I haven't looked back. Dr. Marco has helped me in my recovery and brought me back to feeling healthier than ever. He is extremely knowledgeable, kind and easy to talk too. Not to mention, the prices are very reasonable and not overpriced. I highly recommend him to anyone looking for a chiropractor in Etobicoke.
  • Royal York Chiropractic was recommended to me by multiple people, so I decided to give it a go for my back and shoulder problems. My first experience with Dr. Marco was extremely positive. He is very knowledgeable and easy to talk to. His honesty and commitment to improving my pain is what kept me coming back. Very positive experience!
  • I have been seeing Dr. Marco for many years now and he helps me each time I see him. He’s friendly, knowledgeable and has a level of clinical awareness that comes from years of experience which helps to create an overall positive interaction. Making appointments is never an issue and the clinic environment is welcoming and relaxing. Highly recommend him!
  • I have had very positive experiences with Royal York Chiropractic. While Dr. Peter has predominantly been overseeing my care, I have had adjustments with Dr. Marco as well. Both are competent, caring, friendly and willing to answer questions. Anna keeps the office well-organized and the few times I've had to wait, it has never been for long.
  • I have been seeing Dr. Marco for a few years now and he helps me every time. His adjustments are precise and effective, he knows what he is doing. He can be aggressive or as gentle as you need. Appointments have never been an issue, he always works around my schedule. I would highly recommend him!